Returns & Exchanges
At Shop Chain Link, we want you to be completely satisfied with your home hardware and fencing solutions. If your purchase does not meet your expectations, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the unused items in their original packaging, ensuring all hardware, components, and instruction manuals are included to avoid restocking fees.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned materials for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing